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The term customer means the end-use electricity customer. There are two groups of customers in Croatia: eligible and tariff customers. A customer is supplied exclusively by its supplier.
According to the Electricity Market Act all customers in Croatia have obtained the eligible customer status since 1 July 2008. An eligible customer can freely choose a supplier and negotiate the electricity price. Total electricity price for eligible customers consists of:
- electricity price contracted with a supplier,
- transmission network fee or distribution network fee,
- incentive fee for electricity production from renewable energy sources and cogeneration,
- other fees regulated by law (e.g., fee for stranded costs if they are approved).
A household which does not wish to exercise the eligible status, or does not succeed in finding a supplier, has the right to be supplied by the supplier of tariff customers.
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